Refund Policy

At Easy Crypto Start, we are committed to your satisfaction with our blockchain education course. This Refund Policy outlines the terms and conditions under which refunds are provided for course purchases made through elephoney.com.

Company Information:
Easy Crypto Start
Registration Number: 12542651
Address: Unit 56 9 Prosacco Gate, South Dimitriberg, NSW 6812, Australia
Email: info@elephoney.com
Phone: +870695988099

1. Eligibility for Refunds

1.1 Full Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 30 days of your course purchase date
• You have not completed more than 25% of the course content
• Your account has not been suspended or terminated for Terms violations
• You provide a valid reason for your refund request
• Your payment was successfully processed

1.2 Conditions for Refund

To maintain the integrity of our refund policy:

• Refund requests must be made in writing via email to info@elephoney.com
• Only one refund per customer is permitted
• Abusive or fraudulent refund requests may be denied
• Promotional pricing does not affect refund eligibility

2. Non-Refundable Circumstances

Refunds will NOT be granted in the following situations:

• After 30 Days: Refund requests made more than 30 days after purchase
• Course Completion: If you have completed more than 25% of the course
• Downloaded Materials: Extensive downloading of course materials with clear intent to retain content
• Account Violations: If your account was terminated for violating our Terms & Conditions
• Chargeback Filed: If you've already initiated a chargeback with your payment provider
• Promotional Access: Free access granted through promotions or scholarships
• Third-Party Purchases: Courses purchased through third-party platforms
• Technical Issues: Issues resolved by our support team or caused by user's equipment
• Change of Mind After 30 Days: Simple change of mind after the guarantee period
• Market Performance: Investment losses or poor market performance of cryptocurrencies

3. Refund Request Process

4. Refund Methods and Timeline

4.1 Refund Methods

Refunds are issued using the original payment method:

• Credit/Debit Card: Refunded to the original card used for purchase
• Bank Transfer: If original method is unavailable, we may use bank transfer
• Store Credit: Optional alternative for future course purchases (non-expiring)

4.2 Processing Timeline

Stage	Timeline
Refund Request Review	2-3 business days
Refund Processing	5-7 business days after approval
Funds Availability	7-14 business days (depends on payment provider)
Total Estimated Time	14-24 business days from request to funds available

4.3 Partial Refunds

In certain circumstances, partial refunds may be offered:

• Requests made between 30-45 days (50% refund at our discretion)
• Technical issues causing partial loss of access (prorated refund)
• Duplicate purchases (full refund of duplicate transaction)

5. Technical Issues and Support

5.1 Technical Support First

Before requesting a refund for technical issues, please:

• Contact our support team at info@elephoney.com
• Allow 48 hours for technical issues to be resolved
• Try accessing the course from different devices/browsers
• Check your internet connection and system requirements

5.2 Common Technical Issues

Most technical issues can be resolved quickly:

• Login problems (password reset, verification emails)
• Video playback issues (browser compatibility, internet speed)
• Download problems (file format, storage space)
• Access restrictions (VPN conflicts, geographic restrictions)

6. Cancellation Policy

6.1 Before Course Access

If you cancel before accessing the course:

• Full refund available within 30 days
• No questions asked
• Processed within 5-7 business days

6.2 After Course Access

Once you've accessed the course:

• 30-day money-back guarantee still applies
• Subject to completion percentage limits (under 25%)
• Account will be deactivated upon refund processing

7. Special Circumstances

7.1 Medical or Family Emergency

We understand life happens. In cases of:

• Serious illness or hospitalization
• Family emergencies
• Unforeseen life circumstances

Please contact us at info@elephoney.com. We may offer extended deadlines or alternative solutions on a case-by-case basis.

7.2 Financial Hardship

If you're experiencing financial difficulties:

• Contact us within the 30-day period
• We may offer payment plans or alternative arrangements
• Refund eligibility subject to standard policy terms

7.3 Course Quality Concerns

We strive for excellence. If you believe the course doesn't meet advertised standards:

• Provide specific feedback about quality issues
• We'll review and address legitimate concerns
• May offer additional resources or full refund
• Your feedback helps us improve

8. Unauthorized Transactions and Fraud

8.1 Unauthorized Purchase

If you didn't authorize a purchase:

• Contact us immediately at info@elephoney.com
• Also contact your payment provider
• Provide documentation of unauthorized transaction
• We'll investigate and process refund if verified

8.2 Chargeback Policy

Important information about chargebacks:

• Please contact us before initiating a chargeback
• Chargebacks may result in account suspension
• We respond to all chargeback disputes
• False chargeback claims may result in legal action
• Chargeback fees may be deducted from refunds

9. International Purchases

9.1 Currency Conversion

For international transactions:

• Refunds are issued in the original transaction currency
• Currency conversion rates may vary from purchase date
• You're responsible for any exchange rate differences
• Your bank may charge currency conversion fees

9.2 International Processing Times

International refunds may take longer:

• Additional 5-10 business days for international transfers
• Subject to banking regulations in your country
• We recommend patience and checking with your bank

10. Account Access After Refund

Upon refund approval:

• Your course access will be immediately revoked
• Downloaded materials must be deleted
• You may not retain or use course content
• Account credentials will be deactivated
• Re-enrollment requires new purchase

11. Exclusions and Limitations

11.1 What We Don't Refund

• Investment Losses: Financial losses from cryptocurrency investments
• Market Changes: Changes in cryptocurrency market conditions
• Personal Circumstances: Changes in personal situation after 30 days
• Lack of Use: Not utilizing course materials
• Difficulty Level: Course being too advanced or too basic (content is clearly described)
• Time Commitment: Not having time to complete the course
• External Factors: Issues with third-party services (YouTube, etc.)

11.2 Bundle and Promotional Offers

• Promotional pricing doesn't affect refund eligibility
• Discount codes are non-refundable but course purchase is
• Bundle deals are refunded at the bundle price, not individual item prices

12. Modifications to Refund Policy

We reserve the right to modify this Refund Policy:

• Changes will be posted on our website
• Effective date will be updated
• Email notification for material changes
• Refund requests are governed by policy in effect at time of purchase

13. Consumer Rights

This Refund Policy does not affect your statutory rights under Australian Consumer Law or other applicable consumer protection laws. If you believe you have additional rights under consumer protection legislation, please contact us or your local consumer protection agency.

14. Contact Us About Refunds

For all refund-related inquiries:

15. Frequently Asked Questions

Q: How long do I have to request a refund?

A: You have 30 days from the date of purchase to request a full refund, provided you haven't completed more than 25% of the course.

Q: Will I get my money back if I don't like the course?

A: Yes, within the 30-day guarantee period, no questions asked.

Q: How long does the refund process take?

A: Typically 14-24 business days from request to funds appearing in your account.

Q: Can I get a refund if I lose money trading cryptocurrency?

A: No, we are not responsible for investment losses. Our course is educational only.

Q: What if I have technical issues?

A: Contact support first. Most technical issues can be resolved quickly without needing a refund.

Q: Can I get a partial refund after 30 days?

A: Partial refunds may be considered on a case-by-case basis between 30-45 days, but are not guaranteed.

Q: Will I receive a refund confirmation?

A: Yes, you'll receive email confirmation at each stage: request received, approved, processed, and completed.

Acknowledgment: By purchasing our course, you acknowledge that you have read, understood, and agree to this Refund Policy.

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